FAQs

We provide internet service across many Seattle neighborhoods, including Ballard, Magnolia, Lake Union, Fremont, and Queen Anne. If you’re outside these areas, reach out — we’re expanding and may be able to connect you.

You can check service availability online or give us a quick call. Our local team can usually confirm within minutes if we can serve your location.

Yes. We provide reliable internet for both homes and businesses. Business customers often choose us for faster installs, redundancy, and local support, while residential users love the no-contract, no-hassle setup.

Yes we do. As a matter of fact we service many marinas in the area along the Ship Canal and in Lake Union. Depending upon your marina, we offer a hardwired connection straight to your boat or a wireless connection with a small antenna. 

Our fixed wireless internet delivers speeds that meet the needs of most homes and businesses, from video streaming and gaming to video calls and cloud apps. Typical plans include 100 Mbps to 950+ Mbps.

Yes. Our equipment is built to withstand Seattle’s rain and stormy seasons. Fixed wireless is different from satellite — it’s a short-range signal with line of sight, which means weather has very little effect on reliability.

Fixed wireless can deliver the same speeds most people use with fiber or cable. The big difference is installation time — while fiber builds can take weeks or months, fixed wireless can usually be installed in days without trenching or construction.

Most of our customers are online within a few days of signing up. Larger providers often take weeks (or even months) because of construction backlogs. We keep things fast and simple.

No. Fixed wireless uses a small antenna on your building to connect to our network. There’s no trenching, digging, or waiting on permits.

We install a small antenna and provide the necessary gear to get you online. All you need inside is your own router or Wi-Fi system, or we can recommend one.

We offer flexible options, including month-to-month service. We don’t believe in locking customers into long-term contracts with big cancellation fees.

No. Our pricing is transparent. What you see is what you pay — no surprise charges, equipment rental fees, or sudden rate hikes.

You’ll connect directly with our Seattle-based team. No 1-800 number, no endless hold times. Just real people who can solve problems quickly.

Seattle’s hills, water, and older infrastructure can make fiber or cable installation slow and costly. Fixed wireless skips the digging and wiring, making it a faster, flexible option while still being reliable.

We’re local. That means fast installs, transparent pricing, and support you can actually reach. No call centers, no waiting weeks for a technician, and no surprise bills.

Downtime can stop credit card machines, shut off cloud apps, and cost hundreds or thousands in lost sales. That’s why local businesses choose us for reliable service and backup connections that keep them running.

Yes. Our business internet is built for modern work — Zoom calls, Teams meetings, Google Workspace, Microsoft 365, and cloud apps all run smoothly on our network.

Yes. If your business needs a static IP for servers, VPNs, or other tools, we can provide it.

Absolutely. Many businesses use us as a redundant backup. If fiber goes down, your network automatically switches to Salmon Bay Wireless to keep operations running.